Member engagement: how to actually measure it (not just track logins)
Login counts tell you almost nothing about member health. Here's a framework for measuring engagement that actually predicts renewal.
Why 'contact us for pricing' is a red flag in membership software
When a membership software vendor will not publish pricing, that is a choice rather than an accident. Here is what it signals and how to work around it.
CASL for chambers: what your membership software should be doing automatically
The parts of Canada's anti-spam law a platform can carry for you, the parts it cannot, and how to tell which is which.
The five things private equity ownership actually means for your membership platform
Wild Apricot and MemberClicks now share an owner. Here's what consolidation has meant in practice, and the three questions to ask your vendor.
End of summer, start of Q4: how chambers can use Labour Day to reset and re-engage
Labour Day marks the end of summer slow season. Here's how to use it as a launchpad for Q4 engagement and renewal prep.
How to export your member data from Membee: a step-by-step guide
Leaving Membee? Here's exactly what to export, in what order, and how to check nothing was left behind before you cancel.
What chambers of commerce actually pay for membership software (and what they're not told)
Membee, GrowthZone, and ChamberMaster don't publish their full pricing. Here's what chambers are actually paying, and what the invoices don't show.
MemberClicks vs Sembr: an honest comparison
Comparing MemberClicks and Sembr for chambers and associations: pricing, features, contract terms, and fit.
How to present a membership software change to your board
Your board needs to approve the switch. Here's how to structure the business case so it gets a yes.